Defrag Blog

The customer is always right - except when they’re dead wrong

by Eric Norlin on Apr.16, 2008, under general, sponsors

Part of what I truly love about running Defrag is that I get to meet and interact with a bunch of young companies and entrepreneurs (who are often very experienced) — and lemme just say, ya gotta love the attitude!

I did nothing but smile when I read the latest post from Kevin over at blist - titled “When can I run blist locally?”:

” Never. I’m serious. I know the customer is always right. Well not this time. blist is delivered as a service because that’s where it makes sense to run it - for you - not just for us.”

HA! Amen, Kevin. I couldn’t agree more. The customer is always right — except when they’re dead wrong, and when they are its your job (as a company serving them) to tell them so.

By the way, this “kick ass and take names” attitude seems to be a common thread that runs throughout a bunch of Defrag’s current sponsor companies. Need proof? Just check out Sam over at Jive Software, Aaron at MindTouch or Lane at Get Satisfaction (that goes for our other sponsors too - I just couldn’t find good links quickly).

Does Defrag attract them, or do I search them out? I don’t know and I don’t care - I’m just glad I get to interact with these folks.

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